Appointy

Support Center

Need help? We are here for you. Choose the channel that works best for you below, or fill out the form and we will get back to you by email.

✉

Email Support

Fill out the form below and we will respond to your email within 24 hours on business days.

Response within 24h

Best for detailed questions, billing issues, and account changes

💬

Live Chat

Use the support form below to send us a message. We respond quickly during business hours.

Mon–Fri, 9am–6pm EST

Typical response time: under 4 hours

Submit a Support Request

Tip: Your Account ID helps us find your account instantly. You can find it in the sidebar of your dashboard, below your name (format: CF-XXXXXXXX).

Full Name *

Account ID *

Your Account ID is shown in the sidebar of your dashboard. It starts with CF-.

Email Address *

We will send our response to this email address.

Category

Describe your issue *

✓

Request Received!

Thank you for reaching out. We have received your support request and will respond to within 24 hours.

For faster help, use the support form below and we will get back to you as soon as possible.

Frequently Asked Questions

Where do I find my Account ID? ▼

Your Account ID (format: CF-XXXXXXXX) is shown in the sidebar of your dashboard, just below your name. It was generated automatically when you created your account.

My trial expired. Will I lose my data? ▼

No. All your data — clients, appointments, settings — is preserved even after your trial expires. Once you subscribe to a plan, everything will be exactly as you left it.

How do I set up automatic WhatsApp reminders? ▼

Go to Settings in your dashboard and scroll to the "WhatsApp Messaging" section. You will need a WhatsApp Business account connected through the Meta Business Manager. The section explains every step in detail, including why WhatsApp is 95% easier to set up than traditional SMS.

Can I change my plan? ▼

Yes. Go to Billing in your dashboard to see available plans and upgrade. If you need to downgrade or cancel, contact us via this support page.

I added clients but they are not showing up. What do I do? ▼

Make sure you are logged in to the correct account. Each account has its own isolated database — clients added to one account are never visible in another. If the issue persists, contact support with your Account ID.

Is my data safe when I log out? ▼

Yes. All your data is saved automatically to your account's secure storage every time you make a change. Logging out only ends your session — your clients, appointments, and settings are always preserved and will be there when you log back in.